Q. How long will it take for my parcel to be delivered?
A. Please use the following as a guide for delivery times to the major cities in Australia:
- Newcastle 1 working day
- Sydney 1-2 working days
- Melbourne 2-3 working days
- Brisbane 2-3 working days
- Adelaide 2-4 working days
- Perth 7-10 working days
- Darwin 5-10 working days
- Hobart 3-7 working days
Please allow an extra two working days for regional areas around the capital cities.
Q. I need my order quickly, is there any way to get my order any faster?
A. Yes, Express postage can be arranged. Simply select the Express Post option during checkout. Surcharge applies to Express Post.
Q. What if one of the items I have ordered is out of stock?
A. All items displayed on the website are kept in stock. However, in the event that your order can not be met in full an email will be sent to you either offering a substitute product or advising the expected delivery date that the item will be back in stock. If neither of these solutions satisfy your requirements, then a full refund on the items short supplied will be made.
Q. If I order more than 1 item, will my standard shipping cost go up?
A. No. All orders placed with a total purchase cost of less than $50 will attract a $9.95 delivery cost via Registered Post. All orders above $50 will have Free Registered Shipping.
Q. What happens if I am not home when my parcel is delivered?
A. If a delivery is made when you are not home, the parcel is taken to your local post office to await collection. You are usually left a note from the delivery driver to advise which local post office it was taken to. If you are unsure you can track your parcel on www.auspost.com.au/track using the Parcel ID Number that is emailed to you once the parcel is shipped.
Q. I received my parcel and one of the items is broken. What can I do to get a replacement?
A. On the rare chance that an items is damaged, you will need to email us a photo of the damaged item showing the damaged/faulty item within 7 days of receiving the order. We will contact you immediately with a speedy solution.
Q. Can I collect my order directly from your store?
A. Yes, simply select the "Pick up from store" option as the Shipping method during checkout. No handling and postage fee will be added to your order. Please leave us a note on when you would like to pick up your order and we'll have it prepared in store. Click here for directions to our store.
Q. I have not received my order yet, where is it?
A. You can track your parcel on www.auspost.com.au/track using the Parcel ID Number that is emailed to you once the parcel is shipped.
Q. The costume that I have ordered and received does not fit me. Can I exchange for another size?
A. Yes, you can exchange for another size once the costume has been returned to us in the original packaging not damaged in any way. Please contact us on 02 4973 3470 to make arrangements. Additional postage costs to be the responsibility of the customer.
Q. Do you have costumes for hire?
A. No, all of our costumes are for sale only.
Q. I am looking to place an order. Can you tell me if all the items I am after are in stock at the moment?
A. All items displayed on the website are kept in stock. However, if you are ordering large amounts of items you can contact us via email email@example.com or on 02 4973 3470 to confirm that your requirements can be met.
Q. Do you offer bulk buy discounts?
A. Yes, we do offer bulk buy discounts. You can contact us via email firstname.lastname@example.org or on 02 4973 3470 to discuss what is available.